Rakanify support
Help for licensed recruitment agents and agencies who use Rakanify, on the website and in the phone app.
So we can help quickly, please include
- The email address of your Rakanify account.
- What you were doing when the problem happened.
- A screenshot, if you can.
Common questions
How do I sign in?
Open the app and enter your email or username and your password. Face ID (or fingerprint, on phones that have it) is optional, and you can turn it on or off in Profile.
I forgot my password.
On the sign-in screen, tap Forgot password. We email a 6-digit code to the email address of your account. Enter the code, then choose a new password.
My account is on hold.
The app tells you when this happens. Please contact your company admin, or email us and we will look into it.
How do I get an account?
Apply at rakanify.com/join. Our team reviews every application, and once it is approved you receive a login. You cannot sign up inside the app.
How do I ask for my data to be deleted?
Email us from the email address of your account and tell us you want your account and data deleted. We close the account and delete the data as the privacy notice describes, and keep only the records it says we must keep.
Where are the privacy notice and terms?
Both are below: the Privacy Notice and the Terms and Conditions.
Privacy and terms
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